WhatsApp chats next to Telegram and Instagram
Connect your own WhatsApp Business number: client messages arrive in Messages, and your replies go out in WhatsApp. Booking confirmations and reminders can go there too.
7 days free, all features included
Gulnoza Mirzayeva
What WhatsApp can do
Client chats and booking reminders in WhatsApp through your own WhatsApp Business number.
Your own number via Meta’s official API
The number connects through Meta’s WhatsApp Cloud API: account ID, phone number ID and a permanent token. Deskflow checks the number and shows whether messages are coming in.
- Three fields from WhatsApp Manager
- The token is stored encrypted
- Number status and the latest event
Deskflow Beauty
The business connects its own number through Meta’s official WhatsApp Cloud API.
Reminders after the 24-hour window
WhatsApp allows free-form messages only for 24 hours after the client last wrote. After that, Meta-approved templates are sent, and you choose which template goes with which notification.
- Templates are created in WhatsApp Manager
- A template for Russian, Uzbek and English
- No template, no message after 24 hours
Notification templates
Approved in WhatsApp Manager
Outside the 24-hour window WhatsApp only accepts approved templates. Without one, the notification goes through another channel.
WhatsApp among notification channels
Once the number is connected, WhatsApp appears in notifications next to Telegram and SMS. The delivery log shows whether a message was delivered and read.
- Booking confirmations and reminders
- Next to Telegram and SMS
- “Delivered” and “Read” marks
Booking reminder
24 h before the booking
How it works
Three steps to get WhatsApp running in your business.
- Step 1
Set up a number with Meta
You need a number on the WhatsApp Business Platform and a permanent access token.
- Step 2
Connect the number in Deskflow
Under Settings → Integrations → WhatsApp, paste the account ID, phone number ID and token.
- Step 3
Pick templates
Assign approved templates to notifications and turn on WhatsApp as a channel.
Try Deskflow in your own business
Every plan includes every feature. Start for free or open the demo with a sample salon — no sign-up needed.
Works well with
Features that complement this one.
Messages
Your Telegram, Instagram and WhatsApp in one inbox, reply templates and booking links.
Notifications
Confirmations and reminders to clients via Telegram, SMS, email and WhatsApp once your number is connected.
AI booking assistantNew
Books clients in Telegram and Instagram chats, following your online booking rules.
Frequently asked questions
Short answers to what people ask about WhatsApp.
Focus on your clients — Deskflow takes care of bookings and reminders
Journal, online booking, checkout and inventory in one app — on a computer, tablet and phone.